Carl Venter is an experienced retail industry specialist who has worked at both the business end and technology back-end of retail, commerce and forecasting systems. For the last 10 years heavily focussed on the Machine Learning, AI, GenAI space, he believe that today it’s all about engaging our customers on a personal level across any channel or touch point through which they may choose to interact with us, be that brick and mortar retail, social or conversational commerce using AI agents.